How to make an order?
1. Choose items and submit your order.
2. Input your address and finish the payment.
3. After you complete your order, we will send order confirmation email to you, please double check the products, specification and your shipping address.
4. Tracking number for in-stock products will be offered in 1~3 business days. You can track the order by yourself or contact us to get help. Your can track your order here: https://www.extractsvape.com/trackorder
What's the handing time?
Usually we will ship your orders within 1-2 business days if the items are in stock.
What's the shipping time and fee?
Estimated Delivery Time By UPS/DPD
l --Europe: 13-18 business days
l --USA: 13-18 business days
l --Australia: 13-18 business days.
l --Asia: 10-15 business days
Delivery time was highly depended on the Customs Cleareance and Weather.
Please make sure to provide us with correct, precise, and detailed shipping Address (name, telephone number and address are necessary),or the package will back to me,if so you have to pay me the shipping fee,hope you can understand.
Attention:
DHL was not allowed to ship e-cigarette service Recently,
we will try our best to ship by the fastest method but may different everyday,
and We cannot send parcels to the following address in USA
Puerto Rico, Virgin Lslands, 966-969 Hawaii,Guam and Alaska
We also do not accept any PO BOX address
If you pay for the order after, we may not ship them out,
You can also contact our customer service to confirm the address.
Do I need to pay taxes and duties?
Please note that customers are responsible for paying any customs, taxes, or duties required by their country of residence. We are not responsible for any customs, taxes, or duties.
Cancel & Retuns policy
It is important to carefully inspect your order and items upon receipt, and before use. If you notice any errors or issues, please report them to us immediately so we can investigate and resolve the situation. Please note that we have a returns/cancel policy in place for eligible items. For more information on this policy, please refer to our Return & Refund Policy or contact our customer service team. Email: eextractsvape@gmail.com
Order issue policy
1. If your packaging was lost during the shipping, please contact us within 48 hours.
2. If your packaging was damaged during the shipping, to ensure that we can effectively resolve any issues related to your order, kindly ensure that all packaging are kept together with the products until the issue is resolved.
